Refund policy

Return Policy

We hope you love your purchase. If something isn’t quite right, we’re happy to help.

To initiate a return, log in to your account here and navigate to your order history.

Returns

Returns are accepted within 14 days of delivery for a refund to the original payment method.

Items must be unworn, unwashed, and in original condition with tags attached.

If an item arrives damaged or incorrect, please contact us for a replacement.

Return Shipping

Customers are responsible for return shipping costs.

Original shipping fees are non-refundable.

Final Sale Items

Items marked Final Sale are not eligible for return or refund.

Refunds

Once your return is received and inspected, refunds will be issued within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at sanctuaryapparel.co@gmail.com.